4 Ways To Fix Windows 10 Store App Crashing Issue [How To]

When the final, public build of Microsoft’s Windows 10 hit the market, it was given a warm welcome by critics and users alike, especially those who had experienced the inconsistent duality of Windows 8. It’s been a month and a half since the release, though, and a few of the initial instability issues that customers were hoping would be quickly fixed have decided to linger despite multiple updates. One of these issues comes in the form of an unstable Windows Store app that crashes every time it is launched or fails to load its front page. The problem seems to be a common one, with a number of forum entries to its name. We came across the same problem and found a few solutions. In what follows, we explain these fixes, step by step.

Windows-10-Win-Store-App-Crashing-Fixes

Remember, the result of your problem might be the same, but the root cause could be entirely different. Along with each of the following solutions, we’ve mentioned the symptoms of the related problem. Regardless, if one of the following doesn’t solve the issue for you, try another. The first entry here worked for us while the rest seemed to have done the job for quite a few other users around the web.

Re-register Through Command Prompt

If your Store app crashes almost immediately after you see its loading screen with the Windows Store logo, try this fix first.

Windows-10-Windows-Store-crashing-Command-Prompt-solution

  1. Launch an elevated command prompt session. To do so, open Start, type “cmd”, right-click Command Prompt and select Run as administrator from the context menu.
  2. Copy and right-click > Paste the following in Command Prompt:
    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
  3. Hit Enter and wait for Command Prompt to do its thing. Try launching Windows Store once it’s done.

Delete Window Store Local Cache

Like the previous solution, this one is meant as a fix for the Store app crashing seconds after its splash screen is displayed.

Delete-Windows-10-Store-LocalCache

  1. Open This PC in File Explorer and navigate to your Windows partition (usually C:).
  2. Click the View tab and enable Hidden items.
  3. Open Users\YourUserName\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache.
  4. Select all the files and folders inside and hit Delete.

Take Ownership of the WindowsApps Folder

If the Store app doesn’t launch and its Live tile is grayed out with an overlaid ‘!’, try the following.

  1. Open This PC in File Explorer and navigate to your Windows partition (usually C:).
  2. Click the View tab and enable Hidden items.
  3. Open Program Files and look for the WindowsApps folder.
  4. Right-click the folder and select Properties, then switch to the Security tab and click Advanced.WindowsApps-Properties
  5. In the window that follows, under the Permissions tab, click the Change button in front of “Owner”.Change-Ownership-of-WindowsApps
  6. In the next window, enter a portion of your Windows 10 username in the text field at the bottom, click Check Names to have Windows fetch it for you, then hit OK to set your user account as the owner of the folder.Set-Owner-to-User-Account
  7. Once you return to the previous window, remember to check the Replace owner on subcontainers and objects option, then click OK.Check-replace-owner-subcontainers
  8. Launch Store to check if it works, then change the owner of the WindowsApps folder to TrustedInstaller by returning to the “Select User or Group” window and entering NT SERVICE\TrustedInstaller in the field at the bottom.Set-Owner-to-TrustedInstaller

Check Time Zone & Toggle Auto Time Setting

Windows-10-Date-Time-Settings

This little fix is for the Store app crashing during startup or failing to load its front page on launch, displaying a “The server stumbled” error.

  1. Right-click the time to on the Taskbar and select Adjust date/time
  2. Turn off the Set time automatically option and change the time below to anything. This will be temporary.
  3. Toggle Set time automatically back on, and ensure the correct Time Zone is set.
  4. Launch the Store app to check if it loads.
  • Yaya Beniam

    None of these worked. They just made it worse. Thanks -_-

  • Pingback: ALL Windows Apps (Photos, Calculator, Calendar, etc.) Crash IMMEDIATELY – Internet and Tecnnology Answers for Geeks()

  • Mediapuck

    same here, none of these “exercises” actually work. Hurray, chuck off another day’s worth of FREE freaking beta testing for microsoft trash

  • XxAirocker08xX

    Thanks for nothing…

  • doug johnson

    All apps crash immediately on startup and NONE of these “solutions” fix it. This is a new, fully updated Win10 install. Knowing MS, it’s probably some goddam permissions thing, like most of their errors They’ve been anal about permissions since Vista which causes x10 more issues than it solves. Goodam I miss XP.

  • JP

    Hi Folks …
    Having suffered the problem of the Windows 10 Store crashing immediately after start-up on my main personal user account of my desktop PC for some time now following upgrade to W10, I have tried the numerous suggested fixes listed on many forums all to no success.

    Symptoms were that while the problem persists on my personal user account it doesn’t usually occur on any other user accounts created which can run the Store app and successfully perform app updates etc.

    Once or twice following failure of the Store my personal user account, other accounts would also hit the problem of the Store crashing. This was easily fixed by running the fix suggested in several forums as below:

    From cmd promt run …
    PowerShell -ExecutionPolicy Unrestricted -Command “”

    Now while this fixed the Store for all other users it did not for my personal user account where the whole problem started from.

    When I ran the above command from the offending user account it failed with the failure mode of this forum thread:

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. (Exception from
    HRESULT: 0x80073CF6)

    Thus taking the advice of the error message I extracted the error message in full from the event log and lo and behold it was clear that the system was looking for files in a folder that didn’t exist.

    Windows cannot find the resource package manifest in the bundle file:
    C:Program FilesWindowsAppsMicrosoft.WindowsStore_11602.1.26.0_neutral_split.scale-125_8wekyb3d8bbweAppxManifest.xml.

    While my system had the folder as below:

    C:Program FilesWindowsAppsMicrosoft.WindowsStore_11602.1.26.0_neutral_split.scale-150_8wekyb3d8bbwe

    present and correct it did not have the folder …125…

    A quick copy of the folder:
    C:Program FilesWindowsAppsMicrosoft.WindowsStore_11602.1.26.0_neutral_split.scale-150_8wekyb3d8bbwe

    And renaming the copied version to:
    C:Program FilesWindowsAppsMicrosoft.WindowsStore_11602.1.26.0_neutral_split.scale-125_8wekyb3d8bbwe

    Then rerun cmd line:

    PowerShell -ExecutionPolicy Unrestricted -Command “”

    and Bob’s your uncle … the Store works once more and is updating apps successfully. Phew!
    Apologies for the length of post … but explanation is necessary.

    Give this one a try if like me you’ve had this error a while and none of the suggested fixes works.

    Caveat: I have no idea why this works and thus obviously I do not understand the root cause of the underlying fault.

    Microsoft: Could you please have someone look into this fix that I have stumbled upon and diagnose the root cause this suggests and provide a cleaner fix for the non-techies. Plus of course fix the root cause within your software.

    • hluposti

      THANK YOU, THANK YOU, THANK YOU!

      I tried all the guides and forum tips I’ve found, but your advice was the first one that worked! If I knew you, I’d buy you a house. Well, a beer at least.

      In my case, I had to replace 150 with 100, but I followed your process to get started and my store is finally working.

      Thank you a million times, you made a far away stranger really, really happy today!

      • JP

        I have also found that apps sometimes fail to update via the Store and then alsp fail to uninstall manually.

        To uninstall manually I’ve used guidance from:

        http://www.howtogeek.com/224798/how-to-uninstall-windows-10s-built-in-apps-and-how-to-reinstall-them/
        The command being such as (for Bing News):
        Get-AppxPackage *bingnews* | Remove-AppxPackage
        As per the guidance in the howtogeek post you must run this from the Powershell run as admin.
        This typically then fails to uninstall for the problem I’ve encountered … but helpfully the error message gives the command to run to extract the precise error message for the failure from the even log.
        This is a command such as below (just read the error message in the powershell window carefully and cut’n’paste the command provided.
        e.g. Get-AppxLog -ActivityID a825691b-be98-0002-b1b4-25a898bed101
        When you run this you’ll probably find as I did that a non-existent xml file is listed as the cause.
        e.g. C:ProgramDataMicrosoftWindowsAppRepositoryMicrosoft.BingNews_4.9.51.0_neutral_split.scale-100_8wekyb3d8bbwe.xml
        As with the previous fix above … simply copy the similar xml file with a different number within the name … such as 140 rather than 100
        Then paste this copied file and edit the name appropriately to that required in the error message.
        Following this rerun the command to delete the app and hey presto it worked for me.
        Then re-open the Store and search for the app … e,g, MSN News and install it again and it should work.
        Also be aware that you may find as I did that some of the files complained about in the uninstall failure may be different versions of the offending app.
        e.g. the app version number sequence in the xml file name such as 3.0.4.322 or 4.9.51.0 … in this case simply copy the file of the older app version and edit this number sequence to the new app version that its trying to uninstall.
        From this it would appear that the root cause might be incomplete or incorrect installation.
        Caveat: Once again I have no idea why the above works … just stumbled upon it following my nose from the failure messages provided by the MS commands.
        MS … once again please look into this and please supply us with a fix that takes all of this away once and for all.

    • Bert Uwaerts

      Unfortunately, I cannot even gain access to the WindowsApps folder…

      • JP

        Hi Bert,
        If it’s your own personal PC you should have access to an admin account.
        Give your user account that you are having problems with admin permissions.
        You should then be able to change the access rights to the WindowsApps folder.

        You’ll probably have to reassign ownership of the folder to the “Administrators” group of users on your system.

        Be sure to make this change for all hierarchical contents of the folder and not just the folder itself … it should ask you about this when performing the change below.

        Right click on C:Program FilesWindowsApps
        Click on Properties
        Click on Advanced

        A windows “Advanced Security Settings for WindowsApps” appears.
        Where you see “Owner” at the top of this window click on “Change” to the right of this.

        You should now be able to type “Administrators” here and then click OK.
        Voila … you should then be able to do the necessary with files in WindowsApps.

        Of course absolutely none of this should be necessary.
        MS need to fix it’s App update software so that it cannot leave apps in a half updated state which appears to be the underlying fault here.

        • Bert Uwaerts

          Here’s the thing: my account IS administrator to this PC. And I have gone trough all the steps to change folder ownership and permissions, and it just doesn’t allow me to.

          • JP

            So which user/user group is set as the owner of the folder?

          • Bert Uwaerts

            That honour goes to NT ServiceTrustedInstaller

          • JP

            Hi Bert,
            Just noticed that I missed one step in the above instructions to change the owner.

            Should have been:

            Right click on C:Program FilesWindowsApps
            Click on Properties

            Click on Security tab
            Click on Advanced

            But I assume you realised this otherwise you’d not have reached the “Advanced Security Settings for WindowsApps” window.
            Please be sure that you are changing the “Owner” of the folder rather than only the permissions/rights for each user.
            Cheers,
            John

    • Umang Urukram

      Hey JB !! Thank You So much i have tried everything from everywhere but i did’t find any solution for this error but after reading your post! boom it works !!!!! so ones again thank you so so much for your post Finally i can again use my apps again !!!!!!! 😀 !!

  • DaveKid

    Ummmm, yea, when I tried the “Re-register through command prompt” I got a nice big fat juicy error about a merge failure, the icons for launchin the store are gone and I could be wrong but I beieve that the target location for those launch icons is going as well. I’ll paste the error below. Question is how f’ed up am I and is this something that can be resolved without a reset.. In the future, it might be nice to have a warning going into it about potential errors. Especially if it turns out that this one screwed me up bad TT_TT

    Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    Merge Failure : error 0x80070003 : Cannot register the Microsoft.WindowsStore_2015.10.13.0_x64__8wekyb3d8bbwe package
    because there was a merge failure with the following file: C:Program
    FilesWindowsAppsMicrosoft.WindowsStore_2015.10.13.0_neutral_split.scale-100_8wekyb3d8bbweresources.pri
    NOTE: For additional information, look for [ActivityId] a35ec28e-cdde-0007-57c4-5ea3decdd101 in the Event Log or use
    the command line Get-AppxLog -ActivityID a35ec28e-cdde-0007-57c4-5ea3decdd101
    At line:1 char:97
    + … fest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manife …
    + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo : WriteError: (C:Program File…ppxManifest.xml:String) [Add-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

  • Mxyz Sxyz

    To those 4x above methods I would add 5th – checking the state of Storage Service in services.msc. If this one is disabled or not working for any reason – Windows Store will fail to update existing or install any new application, giving error 0x800706D9 (while downloading / updating) or simply exiting it’s window without any confirmation (crashing) after clicking “Install” on any app from the store.

    • Servet Hosaf

      thank you so much, it was “running” but I restarted it and it worked 🙂

  • Mr Buttons

    Whenever I go to search Netflix, it shows that it is being downloaded by the spinning wheel but then it crashes. I’ve tried multiple things but nothing is working. It also crashes whenever I hit the check for updates button. Any advice?

  • nicholiex

    Quite annoying because some integral apps such as Windows Camera are affected, which seems to be affecting the webcam as well.

  • natan bregman

    Thank you so much, Tip one worked for me

  • dhaval prajapati

    wtf my store is been disabled..! its just got disappeared from my PC and now when im trying to open it, it ain’t opening…!!

  • imadous

    For those who still experience this problem after trying everything, you don’t need to create another session. there’s an easy fix that worked for me after everything failed.

    Search for Apps & features —> scroll down to Store and click on it —> Advanced options —> then click reset.

    after that launch the Store App and wait for few minutes. don’t close it.
    The store will work again 🙂